Certified Production & Operations Manager (POM) Practice Exam 2025 – Your All-in-One Guide to Exam Success!

Mass customization refers to the ability of an organization to produce goods and services tailored to individual customer specifications while still maintaining efficient production processes. While it is a significant concept in operations management, it does not fall under the traditional category of the 10 strategic operations management decisions.

The other choices—quality management, process design, and supply chain management—are recognized as critical strategic decisions that organizations must make to effectively align their operational capabilities with their business strategy. Quality management focuses on ensuring products and services meet customer expectations, process design is concerned with the planning and structure of production processes, and supply chain management involves overseeing and optimizing the flow of goods, services, and information across the entire supply chain.

Thus, while mass customization is an important aspect of modern operational strategy, it is not categorized among the foundational strategic decisions within operations management frameworks, making it the correct answer to the question.