Certified Production & Operations Manager (POM) Practice Exam

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Prepare for the Certified Production and Operations Manager Exam with multiple choice questions and detailed explanations. Boost your confidence and optimize your study time for the exam!

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Which tool is used for identifying potential causes of a problem?

Histogram
Cause-and-effect diagram
Control chart
Check sheet

The correct answer is: Cause-and-effect diagram

The cause-and-effect diagram, often referred to as a fishbone or Ishikawa diagram, is a powerful tool for identifying potential causes of a problem. It helps teams visually map out the various factors that could contribute to an issue by categorizing them into different branches of the diagram. This structure allows for a comprehensive exploration of causes, generating a clear picture of all possible contributors to a problem, which can then be prioritized for further analysis and resolution. The other tools mentioned have different primary functions. A histogram is used for displaying the distribution of data points, providing insight into patterns and frequency, but it does not inherently offer a way to identify causes. A control chart is primarily utilized to monitor processes over time and ensure they remain within specified control limits, which helps in understanding process stability rather than identifying causes. A check sheet is a structured form for collecting and analyzing data, mainly useful for tallying occurrences but not for exploring underlying causes of problems.